Can I remain anonymous?

Normally callers remain unknown to the person needing help.  To take a call seriously, however, we will have to have somebody’s name.  You can either provide your name and relationship to the professional needing help, or the name of a person whom we can contact who has first-hand knowledge about the situation and would be willing to discuss.  It is also helpful if there is at least one other person who is willing to discuss this situation.