When you take the critical first step to secure help for your friend or co-worker, you will need to be prepared to provide some information. As obvious as it may seem, sometimes callers are hesitant to provide the name of the person they are calling about, but we can’t move forward getting your friend the help they need unless we first have his/her name. Please be prepared to give examples of why this person appears to need assistance. As stated before, you will also need to provide your relationship to this person and if possible referral to another person who can corroborate or elaborate upon your information. As much information as you can give is helpful for us to assess the urgency of your friend’s situation.